‘Darren Birch worked very hard to meet our needs even offering heaters until our unit
was installed. I called other companies that did not care if we did business with them
or not. Darren and installers were very helpful, knowledgeable and considerate.’ -James
“Extremely pleased. Jennifer was at home and remarked that they were so courteous and professional. I spoke with both of them on the phone and they were very helpful. Offered great advice on improving the efficiency of our systems without trying to sell me any new upgrades.”
“Thanks to Comfort’s recommendations we have significantly reduced our natural gas utility cost (approximately $6000.00 for the year) at Court Square. In addition, Comfort initiated a comprehensive Preventative Maintenance Program at Court Square. We have benefited by having fixed cost, extended equipment life, lower utility cost, fewer breakdowns, optimum comfort, and Most Important, Happy Tenants.”
- William Rafter – Senior Property Manager – Court Square Building
“Dear Darren, I would like to take the time to thank you and your workers, Keith, Chris and Tony. They were very polite, helpful, efficient and courteous to both my mom and dad. I couldn’t be there everyday of the installation and it was so comforting to know that we gave the job to someone I trust and think highly.”
- Malinda Gabbard
“We want to thank you for the excellent service you continue to provide us on the Trane heat pump system you installed for us several years ago. Today, Troy came out to preform our winter tune up. He is a pleasant and courteous technician. He did a thorough and offer some tips to help us maintain our system better. I really appreciate the Blue Booties that you have your technicians wear. What a treat not have to vacuum after a service call. What great idea. I’ve never had any other service company do that.”
- Anne and Tom Anderson
“Just a note to say Troy did a very professional job and was extremely courteous.”
- Linda and Ray Rector
“To whom it may concern, Billy and Josh worked at my today. I wanted to let you know they very good ad hard workers. They were very respectful and polite guys. I would recommend them to anybody.”
“Chris Smith and Shay Van Winkle were helpful and courteous during the installation of our Trane system. They cleaned up after themselves and worked well with the other trades in coordinating our project”
- Judy Bongard
“Josh and Keith did an excellent job installing a unit in my home. They were fast, efficient, and did a great job of cleaning up. NO MESS!!”
- Connie Miller
“I just wanted to let you know how great a job that Keith, Chris and Shay did on the Mt Washington Church. I appreciated their flexibility to do the needed task at the moment and professionalism in getting everything done to a high standard throughout the project. I look forward to doing more with Comfort.”
- Clay Cambell
“My name is Amy Bertoch and I had your team out to fix my heater. Corie was great in so many ways… were do I start ? First off I want to say that she is a great and a huge asset to your to the company. She sent me the first available tech when she found out that I have an eight month old at home. She made sure our problem was fixed and even called back afterwards to check on us. You guys have great customer service and I would definitely call you guys again.”
- Amy Bertoch
“I have a small farmhouse out on Tates Creek Road. The house was built in 1796 and consists of hewn Oak. The house is beautiful but I have always had trouble whenever any remodeling needs to be done, since special care needs to be taken when doing any work on this historic site. For the year the house has been rented to some wonderful tenants who take care of the place, but in November of 2009 I was dismayed to discover that the old oil furnace needed to be completely replaced. The furnace was beneath the house in a tiny damp crawl space so relocating it was a good idea. I got three bids from companies recommended by friends, and chose one of the companies to do the work.
I hadn’t been working with Comfort Heating & Air at this point, but a good friend told me I really should have Tony and Darren at Comfort Heating & Air give me a bid for the work. My friend Bill is the property owner, and I value his opinion, so I called Comfort Heating & Air. They gave me a bid that was in line with the other bids, but due to the time constraints and cold weather in the forecast, I had already given the go-ahead to another company. The weather was chilly due to get very cold in a matter of days, so time was crucial.
It very quickly became apparent that the company I had selected to use was not going to get the job done. I got a phone call halfway through the first day from the installer telling me that the workers were going to be out of town for at least two weeks but that they’d get back to finish the job when they returned. I was appalled. I called the installer and told him that the work needed to be done immediately as there were people living in the house without heat. The installers knew this when they gave me the bid, and they had assured me that the job would be done in a couple of days. Turns out they had no idea what they were doing. After I told the foreman to get their stuff and leave, I frantically called Comfort Heating & Air and explained the situation to Tony.
He drove right out that same day, and he and Darren ran over my options and costs, and they told me they’d make time to get the furnace in that week. This was during a busy week for them, but they recognized that I really needed them. Not only did I get better work, and better equipment than anyone else would have provided for the same price, but the fellows working on the furnace were as pleasant as could be. The tenants even remarked that things went more smoothly thatn anyone might imagine. Comfort Heating & Air really came through for me and went above and beyond providing great customer service.
They averted what could have easily been a disaster by getting the work done efficiently – the house’s heat was on in time for the big freeze. They did the work quickly, cleaned up the area so you’d never guess we’d just had a furnace installed, and even followed up with telephone calls to make sure both I and the tenants were happy with their work. All the best from a very happy customer”
- Lisa T. Shine
“We have been very pleased with the handling of our Furnace and A/C Installation. The two young men Sergey and Kevin, that did the installation were nothing less than great. They worked 12 hours without a break and were very pleasant and professional the entire time. I was also impressed with your prompt and courteous service. I would not have any hesitation of recommending your company to a friend, as a matter of fact I already have! I hope our relationship continues to be satisfactory.”
“I recently had three air conditioners vandalized at my office. I obtained several estimates for replacement and decided to go with Comfort Heating and Air because of Darren Birch’s excellent follow-up. The Job became a little involved as we found some other problems with the existing inside blower units. I want to compliment your installation crew of Troy, David and Kevin. They all did an excellent job, and I particular appreciated Troy’s attention to detail and his professional attitude toward managing the job. Darren continued to follow up in a very helpful way to ensure the timely completion of the job. They all did an outstanding job.”
“My experience with Peter from Comfort Heating and Air was very positive and I will continue to recommend your company to clients and will definitely will use you again.”
-Meredith from Bluegrass Sotheby’s
“I am just writing to let you know how pleased I was with your technician Nathan during the recent service of my A/C system. He was extremely professional and knowledgeable and his patience, persistance and courtesy continued to impress me!! I truly appreciate his efforts to get my system up and running again. So many times we all hear the worst about people but I feel that he deserves to hear some nice thngs for his hard work! Thank you”